⏱️ Productized SMB AI Implementation

Get Time Back With AI Workflows That Actually Ship

AIA Copilot helps SMB owners move from AI curiosity to implemented workflows. Start with an AI Time Back Audit, ship the first workflow in a 30-Day AI Workflow Sprint, then keep improving with Managed AI Operations.

Book an AI Time Back Audit Use Free Workflow Tools

The Productized Path to Practical AI

AIA Copilot turns AI interest into a clear implementation path: audit the work, ship the first workflow, then keep improving operations without hiring an internal AI team.

1️⃣

AI Time Back Audit

Find where admin, intake, follow-up, reporting, documentation, or customer communication is stealing hours — and pick the first workflow worth improving.

2️⃣

30-Day AI Workflow Sprint

Implement one to three usable workflows with the right mix of Copilot, ChatGPT, automation, agents, documents, and human approval rules.

3️⃣

Managed AI Operations

Get ongoing fractional AI operations support: tune workflows, add new use cases, improve adoption, and keep the system useful as your business changes.

AIA Offer Stack

Simple entry point, practical implementation, ongoing improvement: audit the time drain, ship the first workflow, then manage AI operations as the business changes.

⏱️

AI Time Back Audit

Entry offer. Identify where AI can realistically save owner and team time in the next 30 days. Output: workflow shortlist, readiness gaps, and recommended first sprint.

🛠️

30-Day AI Workflow Sprint

Implementation offer. Build one to three workflows your team can use: follow-up, intake, meeting notes, reports, proposals, SOPs, inbox triage, or customer communication.

📈

Managed AI Operations

Retainer offer. Fractional AI operations for SMBs that want continuous workflow improvement without hiring an internal AI team.

Start with the Audit Use the Free Tools First

Start Here If You Want AI to Save Time, Not Create More Work

These are the pages we built for owners and operators who want clear next steps instead of AI hype.

🧭

AI for Small Business

Your best first stop. A practical guide to where to start, what to automate first, and how to choose tools without getting overwhelmed.

🛠️

Choose the Right Tool Stack

Use this when you are asking, “Should we use Copilot, ChatGPT, automation, or something else?”

📅

Plan the Next 90 Days

Use this when leadership agrees AI matters but has not agreed on the first realistic implementation plan.

Start with an AI Time Back Audit See the 30-Day Sprint
Scott Hay - Founder of AIA Copilot

Meet Scott Hay

30+ years in enterprise technology, including roles at Microsoft and Amazon. Microsoft Certified Trainer. Now helping teams implement practical AI workflows for small businesses.

I deliver 11 official Microsoft Copilot courses plus Azure AI, Power BI, and Power Platform — and build custom automations for HVAC, dental, construction, legal, and professional services.

Every engagement focuses on adoption: implement one valuable workflow, offload a real task, and train the team to use the right assistant or agent day to day.

What I do best: help small business owners decide where AI fits, which tools to use first, and how to turn one good AI idea into a workflow that saves time every week.

30+
Years Experience
2
Tech Giants
100%
Practical Focus
Speaking & media

Scott Hay featured by MAXtrain on Microsoft Copilot and Claude Code

Scott Hay was invited to join MAXtrain for fireside chats covering Microsoft Copilot, practical business AI, and Claude Code for developers.

Now available
MAXtrain on Claude Code
Watch the developer fireside chat
Watch the Claude Code session View the Copilot session See Scott's full background

Why buyers trust this approach

If you want the fuller background, speaking proof, and training credentials in one place, see About Scott Hay.

30+

Years in enterprise technology, including Microsoft and Amazon.

12

Official Microsoft Copilot courses delivered, plus Azure AI and Power BI training.

90 days

Target delivery window for practical AI solutions that solve a real workflow problem.

What verified proof looks like here

We are not padding this site with invented case studies. The current proof layer is built on what is verified today:

  • 30+ years in enterprise technology, including Microsoft and Amazon
  • 11 official Microsoft Copilot courses delivered in live training environments
  • Independent speaking validation through MAXtrain fireside chats on Copilot and Claude Code
  • A practical 90-day delivery model focused on one real workflow win first

What We Can Help You Fix First

The first win should be measurable, low-risk, and close to revenue or owner capacity.

⏱️

Reduce Admin Time

Cut time spent on intake, follow-ups, meeting notes, documentation, estimates, proposals, and recurring status updates.

📬

Improve Response Speed

Respond faster to leads, clients, and internal requests with AI-assisted drafts, routing, summaries, and automation triggers.

📈

Make Better Tool Decisions

Avoid spending money on the wrong AI stack. Choose what fits your team now, then expand after the first wins are real.

Latest Workflow Guides

Articles that support the Time Back Audit, Workflow Sprint, and practical SMB implementation path.

View All Articles 300 Ways to Use AI → Free Guide

Frequently Asked Questions

Common questions about AI consulting, implementation, agentic workflows, and training.

What is an AI Time Back Audit?

An AI Time Back Audit identifies the recurring work most likely to give your team measurable time back. We map your bottlenecks, score workflow candidates, flag readiness gaps, and recommend the safest first 30-day implementation path.

How long does a practical AI implementation take to build?

The core implementation offer is a 30-Day AI Workflow Sprint. We select one to three practical workflows, design the handoffs and approval rules, build/configure the right assistant or automation pattern, and train the team on real usage.

How do you help us implement AI?

We start with one recurring workflow, map the task and handoffs, choose the right assistant or agent pattern, implement the workflow, and train your team to use it safely. The goal is practical adoption: offload work, improve quality, and make AI useful in daily operations.

What Microsoft Copilot courses do you offer?

We deliver 11 official Microsoft Copilot courses: MS-4002: Prepare security and compliance to support Microsoft 365 Copilot; MS-4004: Empower your workforce with Microsoft 365 Copilot Use Cases; MS-4010: Extend Microsoft 365 Copilot with declarative agents by using Visual Studio Code; MS-4014: Build a foundation to build AI agents and extend Microsoft 365 Copilot; MS-4015: Build custom engine agents with the Microsoft 365 Agents SDK; MS-4017: Manage and extend Microsoft 365 Copilot; MS-4018: Draft, analyze, and present with Microsoft 365 Copilot; MS-4019: Transform your everyday business processes with agents; MS-4021: Copilot Immersion Experience; MS-4022: Extend Microsoft 365 Copilot in Copilot Studio; and MS-4023: Transform Ideas into Action with Copilot Chat (Basic). Plus AI-102 (Azure AI), PL-300 (Power BI), Power Platform, and custom workshops.

How much does AI consulting cost?

Pricing depends on scope. The usual entry point is an AI Time Back Audit, followed by a scoped 30-Day AI Workflow Sprint when there is a clear implementation candidate. Managed AI Operations is available for ongoing improvement and support.

What industries do you serve?

We specialize in "boring businesses" — industries with stable demand, predictable workflows, and clear automation opportunities. This includes HVAC, plumbing, electrical, and home services; dental offices and healthcare practices; construction and property management; legal and professional services; accounting and insurance; restaurants and fitness studios. These businesses benefit most from AI automation because their processes are repeatable.

What's included in AI adoption support?

AI adoption support includes workflow tuning, assistant and agent setup, team training, prompt patterns, handoff design, and measurement. We help your team move from AI experiments to recurring workflows that actually offload work.

Where are you located?

AIA Copilot is based in Traverse City, Michigan. We work with clients across the United States and deliver training both in-person and virtually. Most consulting and development work is done remotely, but we're available for on-site engagements when needed.

Ready to Find the First Workflow Worth Fixing?

Start with an AI Time Back Audit. We will identify where your team is losing time, score the safest workflow candidates, and map the fastest path to a working first implementation.

Book an AI Time Back Audit